Where's my order? and other Shipping FAQs

Want to check the status of your order? Have questions regarding the status of your tracking information? We're here to help!

My package delivered to the wrong address.
If your package delivered to the wrong address because the wrong address was provided to us, please contact the residents who reside at the address provided...
Thu, 12 Dec, 2019 at 9:17 PM
Why was my package returned to sender?
There are many reasons why a package may be returned to sender. There have been too many failed delivery attempts The address may be incomplete, unverif...
Thu, 12 Dec, 2019 at 9:20 PM
I need to get in contact with the courier - what is their phone number?
Courier Phone Get Human Instructions USPS 1-800-275-8777 Press 0 , then 0, then press 5, then 5, then 2 DHL Express Varies by country ...
Thu, 12 Dec, 2019 at 9:21 PM
My tracking information shows my package was delivered, but I haven't received it. What do I do?
We're very sorry to hear that you haven't received your order yet. When the tracking information indicates that the package was delivered, this mean...
Thu, 12 Dec, 2019 at 11:05 PM
Delivered but not delivered disclaimer
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order addres...
Thu, 12 Dec, 2019 at 11:06 PM